Our general Terms and Conditions

 

Every photo shoot you book with us will include:

 

 

- a photography session (1 hour)

- a private viewing session of all your images

- an option to purchase your images in many different formats on the day of your viewing

 

 

Please note:

 

 

If you purchased a voucher from a daily deal website, one of the experience companies or similar there will be a number of prints included. The type of prints, size and quantity depends on the option purchased, please ensure you have the voucher available for preview/validation at the time of your appointment. The packages include 1 image only.

 

Wild Ginger Photography Ltd reserve the right to allow only 1 daily deal website voucher per person/family per year. This means that we will accept the discounted vouchers from new customers only. The voucher is valid on the option purchased only.

 

 

 

Please carefully read the following information to understand our terms and conditions that are applied for every appointment:

 

 

- 72 hours cancellation/reschedule policy, if this is breached then the deposit is non-refundable

- at least two generations must attend the family portrait session

- under 18's must be accompanied by a parent or legal guardian at all times

- parents are fully responsible for their children and potential damage that may be caused by them

- Wild Ginger Photography cannot be held responsible for any personal loss or injury at the studio , as far as permitted by law

- customers must bring own outfits, shoes, accessories, we do not provide those- unless stated otherwise

- various set-ups and props available at the studio, your own are also welcome

- booking deposit of £25 per voucher/session is required and is taken at the time of booking to guarantee the appointment. All deposits are fully refundable upon completion of the shoot/s and viewing sitting, alternatively it can be used as a credit note towards the purchase of additional images. All refunds are issued on the day of the viewing, to the card holder only. If you have a multi sessions package like Watch Me Grow or Bump-to-Baby all sessions have to be attended in order to receive the refund upon viewing session

- all sessions advertised on our website do require a refundable deposit of £25 upon booking the shoot. The deposit is becoming a credit note at the end of the photo shoot so it can be used in full to purchase any of our products. The fee is non refundable as it's a payment for the session and viewing however 72-hours rescheduling policy applies

- your time with us will be approximately 1 hour (it can take longer for certain types of shoots, you will be made aware if that's the case). Please take the time you will spend with us into the account when making further arrangements on the day of your appointment with us as re-scheduling of your viewing will result in additional fees

- please do not be late for your appointment as we often  have shoots booked in back to back and lateness of more than 10 minutes will result in your shoot and/or viewing session being rescheduled and additional fees will apply

- viewing takes place on a different day to the photo shoot but may be the same day. The exceptions are the following shoots: Watch Me Grow (My First Year), Bump sessions, Newborn Art and Cake Smash (Smash and Splash)

- all goods remain the property of Wild Ginger Photography until paid for in full. In the unlikely event that any compensation is due for any unforeseen circumstances, compensation will be paid in product not cash

- orders take approximately six weeks for completion. All images are copyright of Wild Ginger Photography Ltd and cannot be reproduced without permission

- promotional products may display a Wild Ginger Photography logo in the bottom right corner of the image and the quality might differ from the products we offer to purchase

- we may wish to use your images and reserve the right to do so unless requested otherwise at the time of your viewing session

- client specific image editing and filters are available upon request (this might be chargeable- please ask for more details during the viewing)

- free image is always in natural colour, with no filters applied or editing

- under no circumstance a refund will be given on digital files purchased from us as these might be copied. If you received your images on USB/CD and it is faulty- the replacement will be issued within 7 days

- all of our paid products are ordered from high-end professional photo labs and are the highest quality. Once an order has been placed and paid or partially paid for it can not be changed or cancelled. Please be aware that due to different monitor calibration on various machines the colour of your finished product might be slightly different to what seen at the studio

- changes made to an order after 24 hours of placement will be chargeable in full

- Wild Ginger Photography is open by appointment only

- P&P is £7 for the prints and £13 for wall art up to an A3 size. All items are always posted recorded delivery via Royal Mail. Due to limited storage space we are only able to keep the physical orders for 18 weeks from your appointment date

- use of photographic equipment (including mobile phones) is not permitted on the premises. Studio has a right to retain deposit if this is not respected

- Wild Ginger Photography has CCTV in operation at all times, for both - yours and the staff's safety. If you do not with to be recorded whilst at the studio- please make a member of the staff aware prior your sitting. Wild Ginger reserve a right to reschedule your appointment to another time if that collides with other customers' appointments booked on the day who don't mind us looking after their safety this way

- by making contact with us you agree that we may contact you with regards to your shoot, order etc. You allow us to occasionally be in touch in the future with latest offers etc.

 

 

 

© Wild Ginger Photography 2021

T's and C's